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ATM Cash Loading Instructions by Model Type

FAQ's by Model Type

P86 New

Clear the Fitness Table

When the ATM experiences faults it may become necessary to clear the fitness table of the ATM in order to tell the host and the ATM that the errors are corrected and the system can continue to run. To clear the fitness table follow these steps

1. Switch the NORMAL/SUPERVISOR switch to the SUPERVISOR position
2. Press the CNL Key from the State of Health Screen from the SELECT MENU press "7" DIAGNOSTIC
3. From the DIAGNOSTIC MENU press "3" LEVEL 3 DIAGNOSTIC
4. From this Menu press 6 CLEAR ALL
5. Press Utilities button on lower left of screen to return to the Utilities Menu U
6. Press the same button it now says exit this will return to the SELECT MENU
7. Toggle the Normal/Supervisor Switch to Normal"
8. Your In Service light should come on and your rear screen should say “Terminal Healthy “.

Call Tim Solitaire with problems (727) 742-0829

Cassette Magnets

Counted from the handle
Cassette#1 - 1up 2up
Cassette#2 - 1up 4dn
Cassette#3 - 1up 3dn
Cassette#4 - 1up 2up 3up 4up

Lock Serial Number

If you spin the lock hard then push #2 it will give you the serial number. No need to have power the spin powers the lock up.
Combo is factory set at 25 50 25

Loading ATM Switchware software on a PC.

Load the Switchware software.

Insert the Switchware CD disk into the CD Rom drive. Auto run will automatically load the menu options.

Select Install Client Software.

Let the software load in the default directory.

Select Typical Install

Load the Informix Software on the PC.

Leave the Switchware CD disk in the CD Rom drive.

Go to My Computer on desktop, highlight the CD drive, and go to File Explore.

Go to the ICONNECT/WIN95 directory and run SETUP.EXE

Serial is : AAC#J741056 Key is: UHGOJO

After the installation is complete, restart the computer.

Go to START, INFORMIX-CLI 32, and select Informix SetNet32.

In environment set
INFORMIXDIR = C:\PROGRAM FILES\INFORMIX

Go to the Server Information Screen and fill in the following.

Informix Server:            transact??inet
Host Name:                  transact??
Protocolname:              olsoctcp           (this is a pull down option)
Service Name:              onnet

Select Make Default Server

Select Apply and exit.

Edit the following 2 files. C:\WINDOWS\HOSTS or HOSTS.SAM and C:\WINDOWS\SERVICES.

On the bottom of the HOSTS.SAM or HOSTS file add the following line ip address and server name.

XXX.XXX.XXX.XXX transact??

and save the file as HOSTS with no file extension.

Open the SERVICES file and look for the line that reads ingreslock 1524/tcp. Under this line add the following line…

onnet 1526/tcp # transact14inet

and save the file as SERVICES with no file extension.

Configure the Switchware ATM Monitor.
1. Start the Switchware ATM Monitor software.
2. At the logon, press Cancel.
3. Select File, Database Access and configure the following.

Name of Informix Server: transact14inet
Name of Database: djj

Press the Save Key.

You can now log into the ATM Monitor software. If you experience difficulties, double check your HOSTS and SERVICES files and make sure neither of these files have a extension on the end (e.g. .txt).

ATM troubleshooting

The procedure for finding what happened on an ATM transaction is as follows.

In System Monitor use query builder to list the transaction. A void code other than 0 should be listed on the transaction void code column. If you double click on a number in this field the void code definition will be displayed. Void code numbers are also printed on customer receipts. Below are the typical void codes with explanations.

Once you have the reason for the error in the transaction you can review the Statuses the ATM sent out at the time the error occurred. Double click on the ATM then choose the tab Terminal Statuses. You will see things like “cassette 1 no dispense”, “routine dispenser errors”, etc… If the error is Dispenser Failure or Cassette Failure then the Server has taken the device-listed offline. You can clear the fitness table of the ATM and try again; this will give the system a chance to fix itself. If the error occurs again then intervention will be needed, call first line maintenance to clear the problem “i.e. money jam”. If it happens often you have a problem and 2nd line maintenance will need to be called.

ATM common Void Codes

614

No Dispense had taken place:

the ATM does not always count the correct cash on the first try. The dispenser will try 3 times to dispense and if the third attempt is not successful the card will be returned to the customer with a 614 error code. This does not mean the system is broken, the customer should put the card back into the ATM to get the cash. System Statuses should show cassette X no dispense, routine dispenser errors.

112

Card Closed:

This card has already been paid. The system will only pay cards with the same data on them once.

317

Invalid Transaction Type:

The system does not recognize this card. Make them a new card.

If the system just spits the card out and nothing shows up on the query builder, then the system does not recognize this card ether. Make them a new card.

607

The system cannot dispense the amount of bills or coins requested:

Lets say you are trying to pay $999.00 and you run out of $50’s. You would first get a 614 “cannot dispense” and the 50 cassette would come offline. When the card was reinserted you would get a 607 because you can only dispense 40 bills at a time. $999.00 is more than 40 bills when paying with $20.00 dollar bills. You will get the same error if you are out of $1’s or your 1 cassette failed and you requested $11.00.

681

Bills Retracted after Presentation:

The system will only hold the bills out so long before it pulls them back in. If the cash is not taken out of the presenter the ATM will eventually pull the money back in.